Biosafety protocol

Our team:

  • Our staff have received training regarding the new standards and our biosecurity measures.
  • We make sure that our staff members enter and leave the hotel in good health.
  • We established a risk management committee focused on guaranteeing the security of our facilities throughout the COVID-19 pandemic.
  • We created a contingency plan that defines the guidelines for our entire team in case of infection or if someone has symptoms.
  • We updated the strength of our team so that it complies with biosecurity standards.
  • We updated the service procedures of our team to avoid the risk of infection. These services include check-in, room service, restaurant, luggage transfers, bar, etc.

Our guests:

We established a behavior protocol for our guests focused on reducing the risk of contagion between visitors and our community.


  • We have provided brochures with hygiene, social distancing and cleaning procedures in all the common areas of the hotel.
  • We installed new points for hand disinfection in specific areas of the hotel.
  • We have identified elements constantly exposed to contamination and we are implementing a programmed and controlled cleaning of these areas or elements.
  • To reduce unnecessary contact points, we reduced the decoration and furniture in our hotel.


We established a new procedure for cleaning the rooms in order to avoid cross contamination and be able to deliver a completely disinfected room


  • We increased the cleaning and disinfection frequencies of our facilities.
  • We constantly train our cleaning team in these new procedures.
  • We are using cleaning products and approved methodologies to eliminate the virus.

Restaurant and kitchen:

  • We improved our sanitation procedures and include new procedures against COVID-19 in accordance with current regulations.
  • We make sure that our suppliers fulfill the cleaning and disinfection protocol in all their processes.
  • The maximum occupancy of our restaurants will be 30%.


  • We identified sustainable alternatives for the implementation of our protocol in order to reduce the waste generated by these new measures.
  • This protocol has not neglected our commitment to the environment. Calanoa consciously work on our Sustainability Plan, avoiding as much as possible polluting products.
  • Calanoa focus on protecting the great natural and cultural biodiversity of the Amazon, we combine local cultures and places with the experiences that our visitors enjoy.
  • We use regional products our restaurant, we recycle waste, use solar energy and harvest rain water for the good of our environment.


  • All the boats that enter our facilities are completely disinfected.
  • If you reserve a transfer service with us, we guarantee a vehicle that meets the biosafety conditions for each service.